Articles (12)

GlobalProtect Issue on Linux

Issue with the Global Protect VPN where users on Ubuntu 22.4 and other similar Linux versions cannot connect to VPN due to an SSL handshake issue. The issue is caused by the software update due to some package incompatibility. Follow the instructions in this article for possible solutions.

When Do I Need VPN?

Being on-campus or connected to the UT Dallas VPN is required for some resources, although many users will not need the VPN to work remotely. Below is a list of frequently used UT Dallas resources divided by when you would require VPN service.

Allow Palo Alto GlobalProtect VPN Kernel Extension (MacOS)

To use the Palo Alto GlobalProtect VPN on a Mac, you need to allow the VPN to install a kernel extension (kext).

GlobalProtect Connection Error Message

This article provides the resolution for the unreliable network connection error message appearing when connecting to GlobalProtect VPN.

GlobalProtect Timeout Issues (Mac)

If the computer automatically sleeps, the connection will be lost on macOS. Follow the steps in this article to assist with this issue.

GlobalProtect VPN Script Errors (Windows)

This article can be used if you receive a message saying, “An error has occurred in the script on this page” while trying to connect to the GlobalProtect VPN on Windows.

Installing / Connecting to GlobalProtect VPN (iOS)

This article provides information regarding installing GlobalProtect VPN on iOS mobile devices.

Installing and Connecting to GlobalProtect VPN (Android)

This article will help you use the GlobalProtect VPN on your Android mobile device.

Installing and Connecting to GlobalProtect VPN (Linux)

The article will help you download and install the latest GlobalProtect VPN (6.0.1) on your Linux workstation.

Installing and Connecting to GlobalProtect VPN (macOS)

This article shows how to use the GlobalProtect VPN on your Mac computer.

Installing and Connecting to GlobalProtect VPN (Windows)

This article will help you download and install the latest GlobalProtect VPN on your Windows computer.