Outlook Repeatedly Prompts for User's Password (Windows)


Outlook does not allow you to log in with your new password or is repeatedly prompting you to enter your password.

Detailed Resolution

Clear Credentials

  1. Close Outlook.
  2. Search for and open an application called Credential Manager.

Screenshot of the Credential Manager Application in Windows Search

  1. Go to the Windows Credentials tab. Depending on the software you have installed, the number of items here can vary greatly.

Screenshot of the Credential Manager Homepage

  1. Find all the items that mention Office, Outlook, OneDrive, or any application associated with Microsoft.
Example: Screenshot of items in Credential Manager that mention Office
  1. For all the items that mention the above criteria, click the drop-down arrow next to the items and click Remove.
    • These are saved passwords. Think of this like clearing saved passwords in a web browser.

Details of Office items in Credential Manager

  1. Reopen Outlook. Now that it no longer has any saved credentials to try to log in with, it should prompt you to log in again.
    • This time, it should accept your new password.

Additional Troubleshooting

  • If it still does not accept your password, try logging into Galaxy.
    • If you cannot log into Galaxy, you may need to reset your password again.
    • Keep in mind that it can take up to 30 minutes after setting a new password before the email server will recognize it.
  • If you can log in everywhere else and only the Outlook application is repeatedly asking for password, try creating a new Outlook profile with these instructions.


Article ID: 205
Mon 11/22/21 12:44 PM
Wed 5/31/23 7:40 PM