Installing and Connecting to GlobalProtect VPN - macOS

Purpose

This article shows how to use the GlobalProtect VPN on your Mac computer.

Install the GlobalProtect VPN for Mac

NOTE: GlobalProtect for Mac supports macOS 10.15 or higher.

To install the GlobalProtect VPN for Mac, do the following:

1. Open your preferred web browser, navigate to https://utdvpn.utdallas.edu and then enter your UT Dallas credentials to sign in. If you are not already authenticated through DUO, you will be asked to do so via a push notification, text message, or phone call.
2. Select Download Mac 32/64 bit, GlobalProtect Agent.

3. After downloading the GlobalProtect Portal installer, you can save it to your “Downloads” folder or another preferred location. Open the GlobalProtect DMG file from your preferred saved location and Double-click the icon on your desktop. Select Continue.

4. If prompted with a Custom Install, leave “GlobalProtect” checked and deselect all of the other features, then click Continue.

5. Select Install, and select Install Software.
6. You will have to authenticate with your local user credentials to move forward with the installation process. 

7. Select Close.

8. After installing the application, enable Palo Alto Networks as a trusted developer.
   • From your Mac, launch System Preferences
   • Open the Security & Privacy preferences and then select the General tab
   • Click the lock icon on the bottom left of the window to make changes and modify preferences
   • When prompted, enter your Mac User Name and Password, and then Unlock the preferences
   • Select Allow next to the message “System software from developer “Palo Alto Networks” was blocked from loading."
   • Now you can connect to the VPN

9. On macOS Catalina and higher, the popup below will ask for permissions to access the local folders ~/Downloads, ~/Desktop, and ~/Documents. You can either select. Don’t Allow or OK for each of the three depending on whether you want to allow or block the access.

Connect to the GlobalProtect VPN for Mac

NOTE: GlobalProtect for Mac supports macOS 10.11 or higher.

To connect to the GlobalProtect VPN for Mac, do the following:

• Open the GlobalProtect VPN client on your machine, enter the Portal Address as utdvpn.utdallas.edu, and select Connect.

• GlobalProtect will take a few seconds to reach the connection.

• Sign in with your NetID and password and authenticate through DUO via a push notification, text message, or phone call.

• Once connected, the client will display a pop-up message asking you to allow the page to open GlobalProtect, click on Allow. 

• After clicking on allow, the client displays "Authentication Complete", informing you that you are actively connected to the UT Dallas VPN.