Installing and Connecting to GlobalProtect VPN (macOS)


This article shows how to use the GlobalProtect VPN on your Mac computer.

Installing GlobalProtect VPN for Mac

Note: GlobalProtect for Mac supports macOS 10.15 or higher.

There might be minor differences in the steps for different versions and specifications of the mac device.


  • Open your preferred web browser, click here to start your download.
  • Enter your UT Dallas credentials to sign in.
    • If you are not already authenticated through DUO, you will be asked to do so via a push notification, text message, or phone call.
  • Select Download Mac 32/64 bit GlobalProtect Agent.

GlobalProtect Portal to start the download.

  • After downloading the GlobalProtect Portal installer, you can save it to your “Downloads” folder or another preferred location.
  • Open the GlobalProtect DMG file from your preferred saved location and Double-click the icon on your desktop.
  • Select Continue.

GlobalProtect Installer homescreen for download settings.

  • If prompted with a Custom Install, leave “GlobalProtect” checked and deselect all of the other features, then click Continue.

GlobalProtect option checked for custom installation on mac.

  • Select Install, and select Install Software.
  • You will have to authenticate with your local user credentials to move forward with the installation process.

  • Select Close.

  • After installing the application, enable Palo Alto Networks as a trusted developer.
    • From your Mac, launch System Preferences.
    • Open the Security & Privacy preferences and then select the General tab.
    • Click the lock icon() on the bottom left of the window to make changes and modify preferences.
    • When prompted, enter your Mac User Name and Password, and then Unlock the preferences.
    • Select Allow next to the message “System software from developer “Palo Alto Networks” was blocked from loading".
    • Now you can connect to the VPN.

General tab in Privacy & Security section for modifying preferences.

  • On macOS Catalina and higher, the popup below will ask for permissions to access the local folders ~/Downloads, ~/Desktop, and ~/Documents. You can either select Don’t Allow or OK for each of the three depending on whether you want to allow or block the access.

Option to choose whether to allow GlobalProtect access to files or not.

Connect to GlobalProtect VPN for Mac

  • Open the GlobalProtect VPN client on your machine, enter the Portal Address as, and select Connect.

GlobalProtect connection screen to enter Portal address.

  • GlobalProtect will take a few seconds to reach the connection.

GlobalProtect reaching connection screen.

  • Sign in with your NetID and password and authenticate through DUO via a push notification, text message, or phone call.

Screen to login with UTD NetID and Password. 

 Screen to authenticate using Duo.

Note: Safari/Chrome/Firefox, any of them could be your default browser. If your default browser is Firefox or Chrome, the page would redirect to your browser like shown below. 

Screen to enter NetID and Password again if default browser if Firefox or Chrome.

  • Once connected, the client will display a pop-up message asking you to allow the page to open GlobalProtect.
  • Click on Allow

Screen to allow the page to open GlobalProtect.

  • After clicking on allow, the client displays "Authentication Complete", informing you that you are actively connected to the UT Dallas VPN.

Confirmation screen for completion of authentication.


Article ID: 279
Mon 11/22/21 12:47 PM
Fri 10/27/23 2:13 PM