Installing and Connecting to GlobalProtect VPN (macOS)

Purpose

This article shows how to use the GlobalProtect VPN on your Mac computer.

Installing GlobalProtect VPN for Mac

• Open your preferred web browser, click here to start your download.
• Enter your UT Dallas credentials to sign in.
  • If you are not already authenticated through DUO, you will be asked to do so via a push notification, text message, or phone call.
• Select Download Mac 32/64 bit GlobalProtect Agent.

• After downloading the GlobalProtect Portal installer, you can save it to your “Downloads” folder or another preferred location.
• Open the GlobalProtect DMG file from your preferred saved location and Double-click the icon on your desktop.
• Select Continue.

• If prompted with a Custom Install, leave “GlobalProtect” checked and deselect all of the other features, then click Continue.

• Select Install, and select Install Software.
• You will have to authenticate with your local user credentials to move forward with the installation process.

• Select Close.

• After installing the application, enable Palo Alto Networks as a trusted developer.
  • From your Mac, launch System Preferences.
  • Open the Security & Privacy preferences and then select the General tab.
  • Click the lock icon() on the bottom left of the window to make changes and modify preferences.
  • When prompted, enter your Mac User Name and Password, and then Unlock the preferences.
  • Select Allow next to the message “System software from developer “Palo Alto Networks” was blocked from loading".
  • Now you can connect to the VPN.

• On macOS Catalina and higher, the popup below will ask for permissions to access the local folders ~/Downloads, ~/Desktop, and ~/Documents. You can either select Don’t Allow or OK for each of the three depending on whether you want to allow or block the access.

Connect to GlobalProtect VPN for Mac

• Open the GlobalProtect VPN client on your machine, enter the Portal Address as utdvpn.utdallas.edu, and select Connect.

• GlobalProtect will take a few seconds to reach the connection.

• Sign in with your NetID and password and authenticate through DUO via a push notification, text message, or phone call.

• Once connected, the client will display a pop-up message asking you to allow the page to open GlobalProtect.
• Click on Allow. 

• After clicking on allow, the client displays "Authentication Complete", informing you that you are actively connected to the UT Dallas VPN.