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This workflow explains how OIT work requests are assessed, routed, prioritized, delivered, and reported. Use this page to understand where your request is in the process and what outcomes to expect at each stage.

This article provides a quick, practical overview of common delivery approaches used to plan and deliver work. Use it to align expectations on how work will be structured, how teams collaborate, and what to expect across the project life cycle.

A project is a temporary endeavor undertaken to create a unique product, service or result. This article helps you understand project fundamentals.