Claude for Education FAQs

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​​​Using Claude

How do I get to Claude on my different devices?

Note: Conversations sync across every platform, so a chat you begin on one device can be picked up on another. The mobile apps also add extras such as photo analysis and voice dictation. (Use Claude for Education at your university | Claude Help Center)

Who at UT Dallas is eligible to use Claude for Education?

  • Both the Standard and Premium tiers are available for purchase to UT Dallas faculty and staff.

How do the Standard and Premium tiers offered by UT Dallas differ?

  • The models and features are identical in both tiers; what Premium adds is a larger usage allowance.
  • Anthropic doesn't publish exact rate limits, as they can vary throughout the day based on overall usage. 
    • Standard Seat = 2.5 times higher usage vs consumer pro seat 
    • Premium Seat = 5 times higher usage vs standard seat

Which connectors are available?

  • Adobe for creativity
  • Atlassian Rovo
  • Box
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Microsoft 365

I’m having trouble with my existing personal or business account. Can UT Dallas help me with it?

  • The university has neither access to nor control over your personal account, so any trouble with it will have to be worked out directly with the vendor.

Can my personal or Teams subscription be linked to the new UT Dallas offering without migrating?

  • No. A subscription of any kind that was set up outside the UT Dallas service cannot be folded into the university account.
  • To keep using your content, you will have to bring it over to the new UT Dallas service yourself.
  • From this point on, a personal account can no longer be attached to a @utdallas.edu email address.
  • If you hold one today, your options are to shift that data to a different account or carry it over to the UT Dallas provided account.
  • Take no action, and access to the old account ends on September 30th, 2026.
  • For details on moving a personal account that uses an @utdallas.edu email address, see the entry further down titled “How do I migrate my personal Claude account to the new UT Dallas offering?”

Should I close or delete my personal Anthropic account before I sign up for a UT Dallas provided account?

  • No — please leave your personal account in place. Anthropic enforces a mandatory 30-day cooling-off period on email addresses.
  • Deleting a personal account built on your @utdallas.edu address and then registering for a UT Dallas provided account will most likely lock you out of every Anthropic service for the next 30 days.

Can our Teams/Enterprise admin be granted administrator access to the UT Dallas service?

  • No. Administrator rights cannot be extended to outside groups, even where those groups already maintain accounts beyond the UT Dallas provided service.

I have a personal or business account. Am I required to move to a UT Dallas account?

  • No. From this point on, though, a personal account can no longer be attached to a @utdallas.edu email address.
  • If you hold a personal account under a @utdallas.edu email address today, your options are to shift that data to a different account or carry it over to the UT Dallas provided account. Should you take no action, access to the old account ends after September 30th, 2026.
  • Keep in mind that UT Dallas data may be used only when it is accessed through the UT Dallas-provided account.

Can I set up a personal account using a UT Dallas.edu email address?

  • No. Anthropic will not permit new accounts to be created under the @utdallas.edu domain.
  • Keep in mind that UT Dallas data may be used only when it is accessed through the UT Dallas-provided account.

How do I migrate my personal Claude account to a non-UT Dallas.edu email address?

  • Moving an existing Anthropic account over to a personal email address is something you would need to arrange with Anthropic support. University IT cannot assist with it.

How do I migrate my personal Claude account to the new UT Dallas offering?

  • Anthropic unfortunately offers no automated way to transfer data from a personal account into a highly secure, HIPAA-ready environment.
  • Export or save anything you want to keep from your personal account, access to it ends after September 30th, 2026.

Will Claude Code on mobile be available in UT Dallas's Claude for Education offering?

  • Beta offerings such as Claude Code for mobile fall outside the UT Dallas agreement for now.
  • Once Anthropic moves the product to general release, it will most likely be folded into the UT Dallas plan.

Will Claude models like Mythos and Fable be available in UT Dallas's Claude for Education offering?

  • Claude Fable 5 has been redeployed by Anthropic, but it remains turned off in the UT Dallas enterprise environment because it does not yet line up with the university’s obligations for data governance, research protection, and institutional risk management.
  • Please submit a service request if you have any questions.

Will Claude Design, Claude Science, Claude Code Remote Control, etc. be available in UT Dallas's Claude for Education offering?

  • Beta offerings such as Claude Design, Claude Science, Claude Code Remote Control, and Claude Code Web fall outside the UT Dallas agreement for now.
  • Once Anthropic fully releases a given product, it will most likely be folded into the UT Dallas plan.

Who owns and administers the data in a Claude for Education account?

  • As the designated Primary Owner, UT Dallas administers your Claude for Education account along with every piece of data tied to it. (Who owns and manages the data of my Claude for Education account? | Anthropic Privacy Center)
  • The university handles it the same way it handles any other OIT maintained system.
  • Much like Google Drive or Microsoft 365 email, we are able to pull data when public safety or litigation requires it.
  • Short of that, what you enter into the tool is not reviewed by the university.

Will my inputs be used by Anthropic to train their models?

  • No. The service agreements UT Dallas negotiated are designed to protect university data: Anthropic will not use inputs or outputs from UT Dallas-provided accounts to train the models behind any of its products.

How long is my data kept by Anthropic?

Where can I learn more about working with Claude?

Billing

How is billing structured under the new Claude for Education plan?

  • Two tiers are offered:
    • Claude for Education - Standard Seat: $216 per user, per year.
    • Claude for Education - Premium Seat: $600 per user, per year.
Billing Note: OIT does not prorate license fees. Requests submitted during the year are charged at the full annual license rate. Licenses will be billed to the department up front before provisioning.

Can I pay monthly rather than for the full contract term?

  • No, Claude for Education licenses are only available at an annual rate.
  • There is no monthly billing option, and a license cannot be cancelled once it has been purchased.

What rate limits and thresholds apply to Claude’s Standard and Premium tiers?

  • Anthropic doesn't publish exact rate limits, as they can vary throughout the day based on overall usage.
    • Standard Seat = 2.5 times higher usage vs consumer pro seat
    • Premium Seat = 5 times higher usage vs standard seat

Which payment details are required for the Premium tier?

  • License Costs: Fees are not pro-rated by OIT. Any request made during the year carries the full annual license rate.
  • Cost Center: Supply both the cost center that will pay and a backup. Processing may be delayed if the entries are invalid. The primary cost center must sit at the unit level (VP, Dean, or College, for example) and may not be grant funded. Coordinating reimbursement with individual faculty or staff is up to the unit; OIT does not bill individual cost centers directly.

Will I get a refund on my personal subscription when I move to the university offering?

  • According to Anthropic, certain paid subscriptions (Premium and Max) will receive a prorated refund once migration starts, and any usage credits left on the account will be refunded as well.
  • Migration instructions are covered earlier on this page, under “How do I migrate my personal Claude account to a non-UT Dallas.edu email address?”
  • Refunds must be arranged directly with Anthropic support, and Team accounts may not be eligible for one.

Troubleshooting

When signing into Claude, you receive an error message stating: "Please confirm your email. You entered ZZZZZ@utdallas.edu, but you are currently logged in as YYYYY@utdallas.edu.

  • At the login page, Claude checks the address you typed against the email attribute your IdP returns in the SAML response. Where email aliases are involved, Claude falls back to the default reply-to address.
  • If you signed up for Claude previously using a UT Dallas address, the system may log you in under that address instead. Any time either address differs from your UPN, this message appears simply to tell you that the default reply-to address will be used for authentication.
  • Functionality should not be affected — press continue, and you should land in the UT Dallas University tenant.

When trying to set up a connector to Microsoft 365, you receive an error message stating, "Your administrator has configured the application to block users unless they are specifically granted access to the application.

  • The problem is not on Claude’s end; it originates from the application you are trying to connect to.
  • Reach out to the team that administers that application and ask them to add you to the group permitted to access it.

In the Claude Desktop app, the Cowork or Code tabs are greyed out. How can I resolve this?

  • This is a recognized bug in the Anthropic app, and the Anthropic team is working on a fix.
  • You may see an error stating that a required feature of Microsoft's Virtual Machine Platform is unavailable. A few troubleshooting steps are worth trying on your own; work through them one at a time:  
  1. Force quit the app, then reopen it. 
  2. Sign out, then sign back in. 
  3. Remove the application entirely and restart your machine. 
  4. Attempt to enable the Microsoft Virtual Machine Platform feature named in the error.
  5. Download the app once more and reinstall it. 

In Claude for Mac, the Tool options window is missing. How can I resolve this?

  • This is a recognized bug in the Anthropic app, and the Anthropic team is working on a fix.
  • In the meantime, there are a few things you can try on your own. MacOS-level permissions may be preventing the app from loading every UI component correctly.
  • The steps below are at your own risk.
    • Remove the application entirely and restart your machine. 
    • Download the app once more and reinstall it. 
    • Once the clean install is finished, open Terminal and run: "sudo xattr -rd com.apple.quarantine /Applications/Claude.app" 
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Related Services / Offerings (1)

Claude for Education
Claude for Education provides UT Dallas faculty and staff with institutionally managed access to Anthropic's Claude AI assistant. The offering includes Claude Chat for everyday AI assistance, Claude Cowork for more complex, multi-step work, and Claude Code for programming and development tasks.