Emerging Tech Support: FTS Support Metrics TDX Desktop

This article will cover the creation of a Support Metrics configuration view in TeamDynamix (TDX) to ensure operational alignment.

  1. Navigate to TeamDynamix, log in with your NetID and NetID password.
  2. On the upper left side click the + New Desktop button.
  3. Name your new desktop configuration ET FTS Support Metrics and click Save.
  4. Click on the Details tab and check the box for Enable Auto-Refresh.
  5. Click on the Content tab.
  6. Click on Edit Layout, select the first layout (50-50%)
  7. In the Available Content field, enter ET Time / Days to Resolve Report (Current Month), drag the result to Column 1.
  8. Go back to the Available Content field, enter ET Ticket Closure (Current Month), drag the result to Column 1.
  9. Go back to the Available Content field, enter ET Ticket Type Closure (Current Month), drag the result to Column 1.
  10. Go back to the Available Content field, enter ET Daily Time (Today), drag the result to Column 1.
  11. Go back to the Available Content field, enter ET Weekly Time (Current Week). drag the result to Column 1.
  12. Go back to the Available Content field, enter ET Time by Week (Current Month), drag the result to Column 1.
  13. Go back to the Available Content field, enter TAP Bugs & Validations (Current Month), drag the result to Column 1.
  14. Go back to the Available Content field, enter IT Requisitions Ticket Closure (Current Month), drag the result to Column 1.
  15. Go back to the Available Content field, enter ET Time / Days to Resolve Report (Prior Month), drag the result to Column 2.
  16. Go back to the Available Content field, enter ET Ticket Closure (Prior Month), drag the result to Column 2.
  17. Go back to the Available Content field, enter ET Ticket Type Closure (Prior Month), drag the result to Column 2.
  18. Go back to the Available Content field, enter ET Daily Time (Yesterday), drag the result to Column 2.
  19. Go back to the Available Content field, enter ET Weekly Time (Prior Week). drag the result to Column 2.
  20. Go back to the Available Content field, enter ET Time by Week (Prior Month), drag the result to Column 2.
  21. Go back to the Available Content field, enter TAP Bugs & Validations (Prior Month), drag the result to Column 2.
  22. Go back to the Available Content field, enter IT Requisitions Ticket Closure (Prior Month), drag the result to Column 2.
  23. Click Save and close the configuration window.
Print Article