Issues Editing Office Documents Online in Box

Question

Why cannot I edit my Office (Excel, Word, etc.) Online from Box?

Answer

The file may be in an old format that does not work with the Online versions of Office (Ex: .xls instead of .xlsx or .doc instead of .docx). In this case, do the following:

1. Download the file from Box and Save it in the new file format.
2. Go back to Box, open the file, and select Upload New Version from the top right to replace the old file. 

3. Once this is done, you should be able to edit with the Online version of Office.