Troubleshoot Remote Desktop Connections

Common Errors 

Note: If unable to resolve the issue, please contact the OIT Service Desk for further assistance.

Troubleshooting 

Incorrect Computer Name

  • Verify the name entered is the full name of the UTD computer.
    • UTD computers are named "UTD" or the Department abbreviation, followed by the asset number of the computer 
    • Example: UTD81905
  • Verify the fully-qualified domain name of the computer has been entered.
    • Just the computer name may not work (Ex: UTD81905.campus.ad.utdallas.edu).

Incorrect Computer Name error.

Computer Unavailable

Note: This may happen when the computer is powered off or not set up for remote access.
  • Verify the computer is powered on by pinging it.
  • Open a terminal (Windows: Command Prompt or Unix: Terminal).
  • Enter the command ping UTDAssetNumber.campus.ad.utdallas.edu​​​
    • The above is the "address" of the computer.
  • If the computer is not reachable (powered off or disconnected from the network), it will say: "Request timed out".
  • If the computer is powered off, someone at the location will need to power on the device.

Computer Unavailable error.

Access Denied

  • This error will appear if you do not have remote desktop authorization.

Access Denied error.

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