Galaxy Gemini Budgeting / Finance Tile Error: "Web Login Service - Stale Request"

Tags gemini

Issue

Receiving error “Web Login Service - Stale Request” when accessing the Budgeting tile in Galaxy Gemini or other finance functions within Gemini.

Screenshot of the "Web Login - Stale Request" error

Resolution

Step 1

Navigate to the Gemini for Departments homepage.

Step 2

Click the Financial Compliancetile.

  • Stale Request message might appear.

Step 3

Click the link at the top-left of the page to go back to the Gemini for Departments homepage.

Step 4

Click the Budgeting or Finance tile you were initially trying to access. The page should now load as expected.

Details

Article ID: 602
Created
Fri 1/14/22 12:29 PM
Modified
Mon 7/31/23 10:00 AM