Gemini Finance Tile Stale Request Error

Issue

Receiving error “Web Login Service - Stale Request” when accessing the Budgeting tile in Galaxy Gemini or other finance functions within Gemini.

Screenshot of the "Web Login - Stale Request" error

Resolution

  • Navigate to the Gemini for Departments homepage in Galaxy.

  • Click the Financial Compliancetile.
    • Stale Request message might appear.

  • Click the link at the top-left of the page to go back to the Gemini for Departments homepage.

  • Click the Budgeting or Finance tile you were initially trying to access.
    • The page should now load as expected.
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