Orion Functions Error: "Web Login Service - Stale Request"

Issue

Follow this procedure if you receive an error “Web Login Service - Stale Request” when accessing Orion functions within Galaxy.

Screenshot of the "Web Login - Stale Request" error

Resolution

  • Log in to Galaxy and navigate to the Gemini for Departments homepage.

Gemini for Departments homepage drop-down.

  • Click the Orion tile or Switch to Orion on the homepage.
    • A new tab will open- disable your browser’s pop-up blocker if it doesn’t. 
  • The page will appear the same, but you will be in the Orion section of Galaxy.
    • You may now navigate to your requested Orion page or function, which should load as expected.

Orion tile on Gemini tab.

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