Orion Functions Error: "Web Login Service - Stale Request"

Tags orion

Issue

Follow this procedure if you receive an error “Web Login Service - Stale Request” when accessing Orion functions within Galaxy.

Screenshot of the "Web Login - Stale Request" error

Resolution

Step 1

Navigate to Gemini for Departments homepage.

Gemini for Departments homepage.

Step 2

Click the tile labeled Orion or Switch to Orion on that page.

Orion tile on Gemini tab.

Step 3

A new tab will open. Disable your browser’s pop-up blocker if it doesn’t. 

The page will appear the same, but you will be in the Orion section of Galaxy. You may now navigate to your requested Orion page or function, which should load as expected.

Details

Article ID: 603
Created
Fri 1/14/22 2:20 PM
Modified
Tue 7/18/23 9:00 PM