Issue
If you purchased Adobe Creative Cloud using your UTD email, you will need to log in to a personal Adobe account to edit or cancel your Adobe paid subscription.
Root Cause
To use education discounts, Adobe sometimes requires a .edu address be used. However, this account is also linked to an Adobe Enterprise organization at UTD.
Resolution Steps
- Log out of Adobe.com and clear your cache and cookies. Alternatively, use an incognito or private window.
- Visit adobe.com, and click login.
- Enter your NetID@utdallas.edu. When the "Select an account" option appears, choose Personal Account .
- You will now be logged into your personal account, where you can update billing information or cancel your subscription.