Personal Adobe Accounts Linked to UTD Email

Tags adobe

Issue

If you purchased Adobe Creative Cloud using your UTD email, you will need to log in to a personal Adobe account to edit or cancel your Adobe paid subscription.

Root Cause

To use education discounts, Adobe sometimes requires a .edu address be used. However, this account is also linked to an Adobe Enterprise organization at UTD.

Resolution

Step 1

Log out of Adobe.com and clear your cache and cookies. Alternatively, use an incognito or private window.

Step 2

Visit adobe.com, and click login.

Step 3

Enter your NetID@utdallas.edu.

When the "Select an account" option appears, choose Personal Account.

Adobe login screen with option to choose either personal or company or school account.

Step 4

You will now be logged into your personal account, where you can update billing information or cancel your subscription.

Details

Article ID: 614
Created
Mon 1/31/22 1:45 PM
Modified
Tue 1/24/23 2:27 PM

Related Services / Offerings (1)

Creative Cloud is a collection of 20+ desktop and mobile apps and services for photography, design, video, web, UX and more. The University of Texas at Dallas has entered into a license agreement with Adobe for site licensing of Adobe Creative Cloud.