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Duo Authentication Screen Not Loading

Tags duo

Purpose

This article details troubleshooting steps to perform when Duo multi-factor authentication screens are not appearing on Duo-protected UTD sites.

Troubleshooting

  1. Clear cache and cookies
  2. Try an incognito/private window
  3. Restart the web browser
  4. Disable ad-blockers
  5. If on a mobile device, you may need to adjust device ad blocking settings.

For further assistance, please contact the UTD OIT Helpdesk.

Details

Article ID: 188
Created
Mon 11/22/21 12:43 PM
Modified
Thu 1/12/23 2:44 PM

Related Services / Offerings (1)

Duo
Duo is the university two-factor authentication method designed to add a second layer of security to your NetID account. Verifying your identity using a second factor, such as your phone or a security key, prevents anyone but you from logging in, even if they know your password.