Duo Authentication Screen Not Loading

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  1. Clear cache and cookies.
  2. Try an incognito/private window.
  3. Restart the web browser.
  4. Disable ad-blockers.
  5. If on a mobile device, use the resources below:
    1. How do I resolve Duo Prompt display issues related to iOS or macOS content restrictions?
    2. ArticlesBest practices for setting up the Duo Authentication Proxy for high availability
    3. Which versions of Android does Duo Mobile support?

For further assistance, please contact the OIT Service Desk.

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Article ID: 188
Mon 11/22/21 12:43 PM
Wed 3/13/24 8:03 AM

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Duo is the university two-factor authentication method designed to add a second layer of security to your NetID account. Verifying your identity using a second factor, such as your phone or a security key, prevents anyone but you from logging in, even if they know your password.