Altium License Issues

Troubleshoot

Please perform the basic troubleshooting steps below before reporting the issue.

• Restart software
• Verify active internet connection
• Restart computer

Report Issue

• Navigate to the Endpoint Software Support service page.
• Select Report Issue on a UTD Device.
• In the description, note the computer's location and asset number.
  • Include any error messages present. The most common error is "You are not using a valid license."
• Click Submit Query.
  • Engineering Tech Support will coordinate with you to resolve the issue with Altium licensing.