Altium License Issues

Purpose

This article provides instructions for resolving licensing issues about Altium, an application that UTDesign uses and supports.

Resolution

1. Perform basic troubleshooting steps:

• Restart software
• Verify active internet connection
• Restart computer

2. Navigate to the Endpoint Software Support service.
3. Select the Report Issue on a UTD Device service offering.
4. In the description, note the computer's location and asset number.

• Include any error messages present. The most common error is "You are not using a valid license."

5. Click Submit Query.

Engineering Tech Support will coordinate with you to resolve the issue with Altium licensing.

For further assistance, please contact the OIT Helpdesk.