Overview
If you have received a hardware token from the Information Security Office, you can also use it to log in.
- Navigate to a Duo protected site (Office.com or Galaxy) and log in using your UTD credentials.
- Enter the passcode in the space provided and click Verify.
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Troubleshooting
If your Duo hardware token has stopped working, please follow the steps below to "re-sync" the token with the Duo servers.
- Navigate to a Duo protected site (Office.com or Galaxy) and log in using your UTD credentials.
- When prompted by Duo, enter three consecutive and correct passcodes from your hardware token, in three successive authentication attempts within 5 minutes.
- The first two authentications will fail.
- However, the passcodes will resynchronize and the third authentication should succeed.
Note: The three codes entered must be generated successively by the hardware token.
For further assistance, please contact the OIT Service Desk.