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The NetID Self-Service Portal allows users to set or reset their password for their NetID account without the need to contact the OIT Service Desk.

This article provides troubleshooting steps to fix Duo prompt issues on mac devices.

This article provides information on who to contact for a change in your name (legal and preferred name).

This article outlines the procedure for resolving the issue of a user’s missing/incorrect date of birth in SailPoint.

This article provides information on Duo hardware token authentication and troubleshooting steps.

This article assists first time users in the Duo enrollment process.

The Duo two-factor authentication platform supports security keys, offering secure login approvals resistant to phishing attacks combined with the one-tap convenience of Duo Push.

This article provides the locations to update users personal email address on file.

This article outlines the types of investigations and the appropriate authority to sign off on each.

This article outlines the possible issues a user may face while resetting their password and the troubleshooting steps they should take.

This article contains the official policy on UTD NetID Account Access Removal.

This article provides information on what access is granted to various users across UTD, and how that access may change throughout their time at the University.

This article explains the different NetID service levels and how changes are implemented.

This article provides UTD-ID information and contacts who can assist with locating your ID.