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This article assists first time users in the Duo enrollment process.

The Duo two-factor authentication platform supports security keys, offering secure login approvals resistant to phishing attacks combined with the one-tap convenience of Duo Push.

This article provides troubleshooting steps to fix Duo prompt issues on mac devices.

This article provides information on Duo hardware token authentication and troubleshooting steps.

This article explains the different service levels and when changes are implemented.

This article provides an overview of the account lifecycle of students, faculty, and staff.

This article outlines the types of investigations and the appropriate authority to sign off on each.

Official Policy on UTD NetID Account Access Removal.

This article provides information on what access is granted to various users across UTD, and how that access may change throughout their time at the University.

This article provides information on who to contact for a change in your name (legal and preferred name).

This article details the steps required for a guest user to update their personal email address on file.

The NetID Self-Service Portal allows users to set or reset their password for their NetID account without the need to contact the OIT Helpdesk.

This article provides instructions to troubleshoot the NetID login issues for current users.

The article outlines the possible issues a user may face while resetting their password and the troubleshooting steps they should take.

This article provides the contact email if the user cannot access the graduation ticket website due to their "Removed" service level.