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This article explains the different service levels and when changes are implemented.
Official Policy on UTD NetID Account Access Removal.
What access is granted to NetID accounts and how it changes.
This article has the instructions to fix Duo prompt issues on mac devices.
This article assists first time users in the Duo enrollment process.
Users who have installed and activated the Duo Mobile app on their cell phones can authenticate by accepting a push notification, which is much quicker and easier than using the Phone or SMS authentication methods. The Duo Mobile app also allows you to authenticate using generated login codes, which works even if your device is not connected to the Internet.
This article outlines the types of investigations and the appropriate authority to sign off on each.
The NetID Self-Service Portal allows users to set or reset their password for their NetID account without the need to contact the OIT Helpdesk.
This article provides information on who to contact for a change in your name (legal and preferred name).
The Duo two-factor authentication platform supports security keys, offering secure login approvals resistant to phishing attacks combined with the one-tap convenience of Duo Push.
This article provides instructions to troubleshoot the NetID login issues for current users.
The article outlines the possible issues a user may face while resetting their password and the troubleshooting steps they should take.
This article provides the contact email if the user cannot access the graduation ticket website due to their "Removed" service level.
This article details the steps required for a guest user to update their personal email address on file.
This article provides information on Duo hardware token authentication and troubleshooting steps.