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Your NetID is sent to your personal (non-UTD) email once your account is ready to have a password set. Your NetID is also included in each successful password change email.
If you have not received an email with your NetID, you can have your NetID emailed to you via the NetID Self-Service Portal.
Your NetID password needs to be updated once every year. You will receive email notifications one month, one week, and one day before your password expires.
Failure to update your password will force it to expire. Please refer to the section below for instructions on changing your password.
If you've forgotten or need to change your password, visit the NetID Self-Service Portal to reset your password.
A strong password is the first line of defense against unauthorized access to your online information, including your UTD NetID account. Consider the following tips when creating strong passwords:
- Avoid predictable password formulas
- Use a unique password for each site or application
- Try to create longer passphrases, as opposed to thinking about single words.
- The longer a password is, the harder it is to guess.
More secure options include using a password generator for a truly random password and using two-factor authentication with Duo. You can also protect your personal accounts outside of UTD through Duo.
There are situations in which your account is locked, and/or you cannot log into different UTD systems. Several factors can lead to this, such as multiple bad password attempts, an old password being cached/saved to a device, or an expiring password.
Visit the NetID Self-Service Portal and select Unlock account in order to regain access.
The OIT Service Desk is available to troubleshoot password issues, track down the source of bad password attempts, and assist with password resets. To narrow down the lockout cause, there are several things to check for that can help resolve the issue:
Check to see if you can log into different UTD services, such as Galaxy, eLearning, or the Office 365 Portal. If you cannot log into any of these resources, you may need to change your password.
Passwords expire at UTD once every year. If your password has expired recently, you will need to change your password via the NetID Self-Service Portal.
An old email password saved to a device after updating your password can cause account lockouts. The following applications and hardware can cause account lockouts:
- Credential Manager for Windows
- Keychain Access for Mac
- Browsers with cached or auto-filled credentials (IE, Chrome, Safari, Firefox, etc.)
- Calendar or Mail Clients (Outlook, Mac Mail, Calendar App, etc.)
- Cached CometNet Credentials
- Virtual Machines
- Desktops/Laptops
- Smartphones/Tablets etc.
Our Information Security Office is constantly on the lookout for compromised accounts. If it is suspected that someone has gained access to your account, a block will be issued.