Microsoft 365 / Office 365 Add-Ins Errors

Error Messages

You may receive one of the error messages below:

  • "App not found - The app may not exist, or your organization may have disallowed you from using it."
  • "Sorry, Office 365 has been configured to prevent the individual acquisition of Office Store Add-ins."

Explanation

Microsoft 365 and Microsoft Teams have hundreds of add-ins and integrations available from third-party providers. OIT works closely with the Information Security Office (ISO) to vet requests for third-party add-ins and then make them available to use with UT Dallas accounts. Protected information, including FERPA and HIPAA protected information, should generally not be shared using third-party add-ins unless approved by the ISO.

If you would like to request an add-in to be approved/installed, request it here. Please keep in mind this review process may take some time.

Note:  OIT is unable to provide support for third-party add-ins. Some add-ins may have support available from their developer.
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Details

Article ID: 411
Created
Mon 11/22/21 12:54 PM
Modified
Thu 6/13/24 9:14 AM

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Related Services / Offerings (1)

Microsoft 365 and Microsoft Teams have hundreds of add-ins and integrations available from third party providers. OIT works closely with the Information Security Office (ISO) to vet requests for third party add-ins and then make them available to use with UT Dallas accounts.