M365 Add-Ins Troubleshooting

Tags m365 add-in

Context

This article details troubleshooting steps for some common issues that occur with M365 Add-Ins. 

Details

  •  Ensure that your access request for the M365 Add-In has been approved (View approved university list here). 

Note: It may take 24 hours for the user to be added as a member after the approval.

  • Ensure that you are logging in with the right account i.e., the account to which the Add-In access request has been approved on.
  • Sign out and Sign back into the application. 
  • Issues with Add-In can be resolved by clearing your browser or application cache. You can find instructions on how to do this here: Clear Browser Cache and Cookies
  • Test the M365 Add-in with a different browser.
  • If the device is UTD owned and ensure that the Operating system and application are up to update through Software Center.
  • If the device is personal, kindly re-install the application.
​​​​Note: The Add-In Analytic solver is available only for a trial period of 15 days. After the trial period, it requires users to purchase the license. User must purchase their subscription separately. It is not covered by UT Dallas.
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