M365 Add-Ins Troubleshooting

Tags m365 add-in

Context

This article details troubleshooting steps for some common issues that occur with M365 Add-Ins. 

Details

  •  Ensure that your access request for the M365 Add-In has been approved (View approved university list here). 

Note: It may take 24 hours for the user to be added as a member after the approval.

  • Ensure that you are logging in with the right account i.e., the account to which the Add-In access request has been approved on.
  • Sign out and Sign back into the application. 
  • Issues with Add-In can be resolved by clearing your browser or application cache. You can find instructions on how to do this here: Clear Browser Cache and Cookies
  • Test the M365 Add-in with a different browser.
  • If the device is UTD owned and ensure that the Operating system and application are up to update through Software Center.
  • If the device is personal, kindly re-install the application.

Accessing Add-Ins

  • Open the Application: Open the Microsoft application where you want to use the add-in (e.g., Word, Excel, Outlook).
  • Go to the Add-Ins Section: Navigate to the "Home" tab and look for the "Add-Ins" section. In some applications, you might find it under the "Insert" tab.
  • Manage Add-Ins: Click on "Get Add-Ins" or "My Add-Ins" to see the list of available add-ins. You can also manage your add-ins from this section.
  • Search for the Add-In: Use the search bar to look for the specific add-in you need. If you have access, it should appear in the search results.
​​​​Note: The Add-In Analytic Solver is available for a 15-day trial. After that, users need to buy a license separately, as it is not covered by UT Dallas.
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