Microsoft Teams Voice - Call Queues

What Is It?

Call queues provide a method of routing callers to departments, and groups within UTD. Call queues are utilized for main lines as well as lines that need to be accessible from multiple locations. Queues have customizable business hours, greeting options, followed by routing or call menus where callers can chose sub areas or options that provide them with additional information. Numerous options are available for customizing the queue to a departments needs and preferences.

Who Is Eligible to Use It?

Faculty, Staff

Where Can I Get It?

Submit a request using the links on this page to access this service.

How Much Does It Cost?

There is no cost for this service at this time.