Purpose
This article provides recommendations to ensure business continuity when onboarding employees in your department. Follow these options for transitions between employees to minimize impact during transitions. You may also use these processes as a checklist when onboarding employees.
Teams Voice
Faculty and Staff
Activating an employee on Teams Voice includes the assignment of a UTD phone number. This not only allows them to perform their own role, but they can also be added to departmental call queues. As part of that process the user's UTD phone number will also be added to Active Directory, which populates the Global Address List (GAL) and displays their UTD phone number in the Teams and Outlook applications. A ticket can be submitted in the Atlas Portal (Link).
Note: The UTD Online Directory, will need to be updated by the Departmental Administrative Assistant by using the Directory Manager Tool (
Link).
Student Employees
Activating a student employee on Teams Voice includes the assignment of a UTD phone number. This not only allows them to perform their own role, but they can also be added to departmental call queues. It is recommended that student worker's assigned UTD phone numbers are masked to display a departmental main line for external calls, this will help route return phone calls from outside the university back to those departmental mainlines even when the student employees are not on shift. A ticket can be submitted in the Atlas Portal (Link).
Call Queues
Departmental call queues are groups that agents in your department can be added to that allow them to answer incoming calls to your departmental main lines. Adding new employees to your department call queues insures calls are routed correctly. A ticket can be submitted in the Atlas Portal (Link).