Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. Includes support for the associated operating system, hardware, and systems that provide enterprise management of computing devices.

Services (6)

Computer Backup (CrashPlan)

CrashPlan (sometimes known as Code42) is a backup solution available to all UTD-owned computers. CrashPlan should not be used on personal computers.

Computer Rights and Management

Computer Rights and Management allows users to request changes to a UTD-issued computer, including admin access for one or more users, re-imaging of a computer, or setup of a newly purchased university computer.

Desktop and Mobile Virus Issues

Desktop and Mobile devices that users believe are infected with malware or viruses should be reported for follow up by Information Security Office or Desktop Support staff.

Desktop Encryption (BitLocker)

BitLocker Drive Encryption is a data protection feature that integrates with the operating system and addresses the threats of data theft or exposure from lost, stolen, or inappropriately decommissioned computers.

University Owned Hardware Support

UTD-owned computer hardware diagnostics and repair, including warranty services, are provided by your department's desktop support group. Loaner computers are available for currently enrolled students or faculty with a current instructional assignment.

University Owned Mobile Devices

Departments who choose to purchase cellular communications equipment must be able to demonstrate a legitimate business or research need, beyond routine use.