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Email at UT Dallas is provided by Microsoft Office 365 and is sometimes called “Exchange Online” email. Office 365 email is protected by Duo & modern authentication.
Duo is the university two-factor authentication method designed to add a second layer of security to your NetID account. Used to verify your identity using a second factor, such as the Duo Mobile App or a security key, to prevent anyone but you from logging in, even if they know your password.
Are you a ECS faculty, staff, or student and have questions about purchasing gear, application support or other questions related to IT? If so, please open a ticket and we will do our best to get this answered in a timely manner.
Microsoft Word is a word processing program that is part of the Microsoft 365 Suite.
Call queues provide a method of routing callers to departments, and groups within UTD. Call queues are utilized for main lines as well as lines that need to be accessible from multiple locations. Queues have customizable business hours, greeting options, followed by routing or call menus where callers can chose sub areas or options that provide them with additional information. Numerous options are available for customizing the queue to a departments needs and preferences.
Atlas is the University’s service management (sometimes called IT Service Management or ITSM) platform, which allows multiple university departments to manage service requests, incidents, and inquiries from their customers, with the benefit of enhanced collaboration between university departments. Atlas also provides knowledge management, project management, and change management capabilities to the university.
Submit a request to reserve a Bass School space for events, rehearsals, or workshops.
Exchange distribution lists allow for a single email address to reach multiple individuals.
The UTD Directory is a repository of information on students, faculty, staff, and guests with UTD accounts. Directory information is used in many systems at the university, including in a public-facing directory on the UTD website.
PEARL (Portal for Enterprise Access Request Library) is a system used by departments for requesting access for users. It includes an approval workflow for all requests.
Equipped to promote student success from entry to completion, the Comet Support Hub can support undergraduate students at any point in their academic career.
Make a reservation to use the Games and Media Library (ATC 3.705)
Travel arrangements for staff, faculty, or student groups.
Request a reservation for the ATC Building Recording Studio or Surround Studio
General requests for: Repairs, office modifications, custodial requests.
Faculty and Staff should use Concur Travel Management in the Galaxy portal for:
Airfare for faculty, prospective faculty, and staff
Non-conference hotels and car rentals
Students and guest travel (booked by a staff member)
What Is It? Desigo manages Siemens Sensors and Logs for the Natural Science and Engineering Research Laboratory (NSERL) and Bioengineering and Sciences Building (BSB)
Audiovisual installation and repair across campus. The Media Services Installation Team provides the following services: Audiovisual Design, Installation, Repairs, Consultation, Project Management, and Purchasing.
University Catalogs and Catalog Management System
AWX is an open-source web application that provides a user interface, REST API, and task engine for Ansible. Ansible is a simple IT automation engine that automates cloud services, application deployment, and many other IT needs.
Active Directory provides the methods for storing directory data and making this data available to network users and administrators. For example, AD stores information about user accounts, such as names, passwords, phone numbers, and so on, and enables other authorized users on the same network to access this information. It also stores information on university-owned computers to facilitate software updates and patching.