Facilitating practices, frameworks, and technologies that automate, improve and measure the effectiveness of business processes. It also includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Services (7)


Atlas is the University’s service management (sometimes called IT Service Management or ITSM) platform, which allows multiple university departments to manage service requests, incidents, and inquiries from their customers, with the benefit of enhanced collaboration between university departments. Atlas also provides knowledge management, project management, and change management capabilities to the university.

Atlas Portal

The Atlas Portal is a component of the Atlas service management platform that contains the Atlas Knowledge Base, Service Catalog, and other public-facing tools.

Microsoft Forms

With Microsoft Forms, you can create surveys, quizzes, and polls, and easily see results as they come in.

Microsoft Power Automate

Power Automate is an online tool to save valuable time and automate repetitive and mundane daily tasks. It helps you streamline, connect two applications, and set a flow to recurring tasks on schedule. It can send automatic reminders and move business data between systems on a schedule.


OnBase, the software suite from Hyland, is an enterprise system combining document imaging, workflow, and eForms with document management tools to capture, preserve, and deliver digital documents.

Process Automation Consultation

We offer consultations to departments and groups who want to automate or organize their business processes and workflows but don't know which tool works best for them.