Administrative and Business

Services that support the administrative and business functions of an institution.

Categories (10)

Business Capability and Process Automation

Facilitating practices, frameworks, and technologies that automate, improve and measure the effectiveness of business processes. It also includes IT service management; ticket management; operations, business, sales, and marketing management platforms; document and signature management services; customer relationship management; job scheduling; and workflow management.

Finance and Procurement Systems

Administration and management of financial services, procurement, travel, budget, vendor relations, equipment purchasing systems.

Human Resources Systems

Administration and management of core human resource systems that includes recruiting, position management, performance review, workforce development, time and attendance, payroll and benefits administration systems.

Student Information Systems

Services and systems to address student admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services systems.

Alumni and Advancement

Alumni portals and offerings that support university and college advancement and development.

Auxiliary Systems

Support for auxiliary or ancillary campus systems, activities, and operation. Might include legal management, childcare, mail services, recreation services, art collections, etc.

Facilities Management

Support of room and facility systems, including event management (room management, hotel, concierge, seating, conference registration, etc.), mapping, building security, safety and risk management, dining systems, point of sale, transportation, laundry, and parking systems.

Library Systems

Administration and management of systems that provide access to local and remote information in support of teaching, learning and research. This also includes catalog, a public user interface, interlibrary loan, discovery tools, and infrastructure services specific to library systems.

Medical and Health Systems

Systems and technologies in support of clinical processes, including health record management, pharmaceutical data, medical appointment scheduling, and residency placements.

Data, Reporting, and Analytics

Business intelligence platforms, data warehouses, dashboards, analytics tools, transactional reporting, operational data stores, and data governance when offered as a service.