How to Clear New Teams Cache

Context

Recently, Microsoft Teams revamped into what we know as New Teams. With this update comes a new way in which to clear your cache through the app. Listed below are methods to clear your cache.

Reset App

Note: When you reset the Teams app, the app data will be deleted. This includes any personalization settings that you might have configured.
  • Type "Settings" in the Window Directory, then select the Settings app from the results.
  • Select Apps > Installed apps, and then type "Microsoft Teams" in the search box.
  • Locate and open the New Microsoft Teams app from the results.
  • Select the Advanced options icon.

Microsoft Teams result with Advanced options icon towards the right.

  • Under the "Reset" section, select Reset.

Delete Files

If Teams is still running:

  • Right-click the Teams icon on the taskbar and select Quit.
  • Open the Run dialog box by pressing the Windows logo + R key together.
  • In the Run dialog box, enter the path bellow, then select OK.
    • %userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
  • Delete all files and folders in the directory.
  • Restart Teams.

Clear Cache in Teams (macOS)

If Teams is still running:

  • Right-click the Teams icon in the dock > select Quit or press Command (⌘)-Q.
  • In "Finder", open the /Applications/Utilities folder > double-click on Terminal.
  • Enter the following commands, and press Return after each command:
    • rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
    • rm -rf ~/Library/Containers/com.microsoft.teams2
  • Restart Teams.
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Details

Article ID: 1170
Created
Thu 12/21/23 2:05 PM
Modified
Wed 9/11/24 9:59 AM

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