Recall Email (Desktop)

Instructions

  • Locate and open your Sent Items folder from the folder pane in Outlook.

  • Double click on the email you want to recall and a new window will open.
Note: A single click on the email will open the email in preview mode. The recall feature would not be visible in that mode.
  • In the new window, select the More options (...) icon > Recall Message.

Recall option located right side of window.

Note: You will not be able to recall sent emails on Outlook Web version.
  • Once you click on Recall This Message, a dialogue box will appear to confirm recall.
  • Select OK to delete the message from the mailbox of all recipients.

  • Outlook will send you an email to verify the message. You can click View Message Recall Report to see the status.
    • A replacement message will be sent to the user by Outlook.
Note: The status of the recall and replacement message depends on the recipient’s settings in Outlook. It will delete or keep the original message depending on the recipient’s settings in Outlook.

Preview of Recall confirmation email.

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