Purpose
This article provides answers to frequently asked questions regarding Code42 CrashPlan.
FAQ's
What is Code42 CrashPlan?
Code42 CrashPlan is a cloud-based enterprise solution that automatically backs-up your data.
How Do I Get It Installed on My Computer?
Code42 CrashPlan should already be installed on your computer. Please contact ORIS for technical support.
How Often Does a Backup Occur?
By default, Code42 CrashPlan protects new file versions every 15 minutes.
How Long Does It Take to Back Up My Computer?
It typically only take a few minutes. However, if you are backing up for the first time, i.e. transferring data to a new device, it may take longer.
How Far Back Is Data Stored?
- For one week, keep a version: Every 15 minutes
- After one week, keep a version: Every day
- After 90 days, a version is kept: Every week
- After one year, a version is kept: Every month
- Deleted files are removed: After 90 days
How Can I Restore Backed-up Data?
Data can be restored using the Code42 application console by signing in with your NetID and password. For more information, refer to the Code42 Support Document.
Can I Transfer My Backed-up Data When I Move to a New Computer?
Yes, ORIS will transfer your data using Code42 CrashPlan to your new computer. For more information, refer to the Code42 documentation.
Does Code42 CrashPlan Have to Be Open in Order to Backup Data?
No, as long as you are signed into Windows/MacOS, CrashPlan automatically runs in the background.
How Do I Know if Code42 CrashPlan Is Backing Up My Data?
You will receive a weekly e-mail which details the status of your backup. If your computer does not show a back-up status of 100%, please contact ORIS.