Knowledge Management

Atlas is the University’s service management (sometimes called IT Service Management or ITSM) platform, which allows multiple university departments to manage service requests, incidents, and inquiries from their customers, with the benefit of enhanced collaboration between university departments. Atlas also provides knowledge management, project management, and change management capabilities to the university.

Confluence is a “wiki” collaborative environment that is broken up into “Spaces.” Each space can have collaboratively edited pages, which in turn can contain various kinds of attachments.