Purpose
This article provides recommendations to ensure business continuity when offboarding employees in your department. Follow these options for transitions between employees to minimize impact during transitions. You may also use these processes as a checklist when offboarding employees.
Teams Voice
Faculty and Staff
Deactivating an employee on Teams Voice makes sure calls for their position are not missed or misrouted. As part of that process, the user's UTD phone number will be removed from Active Directory. A ticket can be submitted in the Atlas Portal (Link).
Note: UTD Online Directory will need to be updated by the Departmental Administrative Assistant by using the Directory Manager Tool (
Link).
Student Employees
Deactivating a student employee makes sure that if they leave your department and wish to work elsewhere on campus, their UTD phone number is removed as their new role may not require telephony access. Student worker's assigned UTD phone numbers are most often masked to display a departmental number when making external calls, that is also removed as part of the deactivation process. A ticket can be submitted in the Atlas Portal (Link).
Call Queues
Departmental call queues are groups that agents in your department have been assigned to. This allows them to answer incoming calls to your departmental main lines. Employees leaving your department or the University need to be removed from these call queues to insure calls are non misrouted or go unanswered. A ticket can be submitted in the Atlas Portal (Link).