Adding a Microsoft 365 Shared Mailbox in Outlook (Windows)

Purpose

The article provides instructions on adding an M365 shared mailbox in Outlook for Windows. 

NOTE: If you are using New Outlook click here.

Adding Shared Mailbox 

  • Open Outlook.
  • Select the File tab in the ribbon.

Outlook Home Page with File tab selected.

  • Select Account Settings, then choose Account Settings from the menu again.

Outlook Account Information page with Account settings icon selected yo display account settings option.

  • Select the Email tab.
  • Make sure the correct account (your UTD email) is highlighted. Click on Change.

Account settings tab showing email accounts with option to Change the settings.

  • Navigate to More Settings > Advanced > Add.

Microsoft Exchange window with Advanced tab selected. An add button is provided to add a mailbox.

Dialog box to add mailbox.

  • Uncheck the Download shared folders and select OK > OK.

Microsoft Exchange window with Advanced tab. The tab has check boxes to control cached exchange mode settings. THe checkbox for downloading shared folders is unchecked.

  • Choose Next > Finish > Close and then restart Outlook.
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