Knowledge Base

Categories (11)

Administrative and Business

Services that support the administrative and business functions of UTD. This includes business capability and process automation, financial and procurement systems, human resource systems, library systems, and student information systems.
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Communication and Collaboration

Services that facilitate institutional communication and collaboration needs. Includes conferencing and telephones, email and collaboration services, media and audio/visual, and web services.
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Desktop and Mobile Computing

Services that support access and use of community members' devices and related peripherals. Includes desktop and mobile device support, printing and related services, and software and applications distribution.
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Infrastructure

Essential services that support the enterprise IT environment's operation and management, including deployment and maintenance of Windows and Linux infrastructures.
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IT Professional Services

The IT Professional Services includes consultation services not mentioned in other categories, such as constant improvement and innovation, digital accessibility, IT service delivery and support, and training and outreach.
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Network Connectivity

Network and connectivity management services that support the operation of the enterprise IT environment.
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Research Support

Services supporting the institution's research activities, including advanced or specialized storage and applications, research data services and software, and lab management systems.
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Security and Access

Securing and defending the University's information assets by implementing, managing, and operating technologies and IT practices while assuring confidentiality, integrity, authenticity, and accessibility.
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Teaching and Learning

Instructional technology and resources directly supporting teaching and learning, such as learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, polling, and surveys.
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College and Department Specific Services

Services which are unique to or managed by an individual school or department on campus.
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Atlas

Atlas is the University’s service management (sometimes called IT Service Management or ITSM) platform, which allows multiple university departments to manage service requests, incidents, and inquiries from their customers, with the benefit of enhanced collaboration between university departments. Atlas also provides knowledge management, project management, and change management capabilities to the university.
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Articles (2)

How to Submit a Ticket in Atlas

This article is a guide on how to submit a ticket in Atlas. This guide will define basic terminology, explain how to navigate the service catalog, and give tips for filling out the ticket submission form.

How to Manage and Reply to Your Atlas Tickets

This article is a guide on how to interact with tickets in Atlas once you have submitted them.