Atlas is the University’s service management (sometimes called IT Service Management or ITSM) platform, which allows multiple university departments to manage service requests, incidents, and inquiries from their customers, with the benefit of enhanced collaboration between university departments. Atlas also provides knowledge management, project management, and change management capabilities to the university.

Articles (5)

How to Manage and Reply to Your Atlas Tickets

This article is a guide on how to interact with tickets in Atlas once you have submitted them.

How to Search Knowledge in Atlas

This article is a guide on how to utilize the knowledge base in Atlas to get help at UTD.

How to Submit a Ticket in Atlas

This article is a guide on how to submit a ticket in Atlas. This guide will define basic terminology, explain how to navigate the service catalog, and give tips for filling out the ticket submission form.

Updates to IAM / IGA Team in Atlas (January 2022)

Effective January 2022, the previous IGA team in Atlas will be replaced with four teams to better separate access related issues. Use this list to route tickets in Atlas.

Using the TeamDynamix App for Microsoft Teams

This article will explain how to use the TeamDynamix (also known as Atlas) integration app for Microsoft Teams, which allows you to easily send interactive messages containing information from tickets, knowledge articles, and more. You can use this app in any Teams chat message or channel post.